Sitka
More Sitka gear comes through our shop than any other brand. Jackets, vests, bibs, pants and packs, season after season, with the construction the factory used.
Brand repair partner
By brand
Pick your brand
Each page lists the common failures, what we fix with starting prices, and whether to go through the brand first.
Helinox
Helinox frames are built on DAC pole technology, the same poles we work with every day. Shock cord, pole sections, hubs and seat fabric are all repairable.
Brand repair partner
Orvis
Breathable waders, wading jackets and fishing outerwear from Orvis are regular work in both shops. Patched, sealed and tested so they go back on the water dry.
Brand repair partner
Grundéns
Commercial fishing rain gear is built to be rebuilt. Grundéns bibs and jackets come to us with worn knees, torn seats, blown zippers and tired hardware, and leave ready for another season.
Brand repair partner
Mammut
Mammut shells, insulation, packs and bags are serviced here as a brand repair partner. Sealed GORE-TEX® work, 800 fill down and matching pack hardware.
Brand repair partner
REI
REI Co-op tents, rainwear, packs and sleeping bags are everyday work here, and REI is one of our brand partners. Send it direct, or ask your store about routing it through REI.
Brand repair partner
Arc'teryx
Arc'teryx shells are among the most-repaired jackets in the shop. Sealed GORE-TEX® patches, replacement zippers and rebuilt cuffs, done with the construction the factory used.
Independent repair
Patagonia
Shells, down sweaters, fleece, waders and packs from Patagonia all come through the shop. Repaired with the same construction, sealed where it needs to be sealed.
Independent repair
The North Face
Jackets, down, tents, packs and bags from The North Face, repaired with factory construction and returned ready for the next trip.
Independent repair
Marmot
Marmot tents, rainwear and bags are regular work in both shops. DAC pole parts, taped fly patches, sealed jacket patches and 800 fill down.
Independent repair
Any other brand: start with the gear type, or send photos for a free estimate.
Common repairs
Or start from the problem
Waders & drysuits
Leaks at the seams, the knees and the seat. Zippers that will not close. Gravel guards and booties coming apart. All of it is repairable, and we test the repair before it ships back.
Pants & bibs
Pants and bibs are the second most common item in the shop after jackets. Knees, seats, cuffs and zippers wear first, and all of them are rebuildable.
Tent poles
Slack shock cord, a cracked section, a split ferrule or a broken hub. Poles are the quickest repair in the shop, and you only need to send the poles.
Down jackets
A tear in a down jacket leaks feathers until it is patched. We patch with down-proof ripstop, refill with recycled 800 fill down and wash the piece so it lofts like new.
Zipper replacement
Zippers are the repair we do most. Half the time the fix is a new slider; the rest of the time it is a new zipper, set with the same construction the factory used.
Authorized partnerships
Trusted by the brands that made your gear
Over 30 outdoor companies send warranty and after-sale repairs to Rainy Pass, including REI, Sitka, Mammut, Norrona, Kuiu, Helly Hansen, Stio.
Brand and warranty questions
Is my repair covered under warranty?
We are the authorized repair facility for many companies that make outdoor gear, but always check with the manufacturer before sending us a warranty repair. Some companies require a return authorization number (RA#) that only the manufacturer can issue. If you have one, put it on your repair order. Rainy Pass Repair does not issue RA numbers.
Do you only fix GORE-TEX®?
No. We repair and alter all other waterproof-breathable fabrics, coated fabrics, synthetic fabrics and some cotton and natural fabrics.
Does my item need to be clean before I send it?
Yes. All items sent in for repair must be clean and free of debris. If it is not, add laundry service to your order and we will wash it first.
Not sure where to start?
Send photos. Estimates are free, and we tell you straight when something is past repair.