Jackets, outerwear & waders
Zipper slider replacement, Main zipper replacement, Patches (sealed) and more.
By gear type
Pick your gear
Each page lists the common repairs with published starting prices, and what to photograph for an estimate.
Zippers
The repair we do most
Slider or zipper?
If your zipper separates when you try to close it, we most likely only need to replace the slider. If you see damage to the teeth or the tape, we may need to replace the whole zipper. Send a photo and we will tell you which.
Factory finish
Built the way the manufacturer built it
We use the same construction techniques as the industry manufacturers: felled seams on tent bodies, seam tape on flies and shells, 800 fill down and down-proof ripstop on down garments, DAC parts on poles. Fabrics and parts applied to the outside of an item will be visible, and we cannot guarantee a perfect color match, but the repair will perform like the original.
Every repair that leaves the shop carries a 1-year workmanship warranty and a 100% satisfaction guarantee.
How it works
From your closet to factory finish
Six steps. Estimates are free, and you approve the confirmed price before we start.
- 1
Get an estimate (optional)
Pick the gear and the repair, add photos, see a price range on the spot and get an estimate by email. Free. Or skip straight to a repair order.
- 2
Start a repair order
Two minutes online. Print the packing slip and put it in the box. No card details needed yet.
- 3
Ship it or walk it in
Ship to Seattle or Morganton, whichever is closer, or bring it to the Seattle counter. Clean and dry, please.
- 4
We assess and confirm
You get an email when it arrives and a confirmed quote within 24 to 48 hours. Approve and pay online.
- 5
Factory finish repair
Typically 1 to 2 weeks in the shop. Rush available.
- 6
Back to you
FedEx Ground with tracking, or pick it up in Seattle. Every repair carries a 1-year workmanship warranty.
Repair questions
Do you only fix GORE-TEX®?
No. We repair and alter all other waterproof-breathable fabrics, coated fabrics, synthetic fabrics and some cotton and natural fabrics.
Can you patch down items?
Yes. We patch and repair down garments and sleeping bags, and replace zippers on down items.
Can you send me a part or a swatch of fabric?
No. Many of the fabrics we use are proprietary and not available through consumer channels. For technical fabric for a DIY project we recommend Seattle Fabrics.
Does my item need to be clean before I send it?
Yes. All items sent in for repair must be clean and free of debris. If it is not, add laundry service to your order and we will wash it first.
Not sure if it can be fixed?
Send photos. Estimates are free, and we tell you straight when something is past repair.