Sending, estimates and repairs
How do I send something in?
Start a repair order online, print the packing slip and put it in the box with your item. We accept daily deliveries from FedEx, UPS and USPS. Get a tracking number so you know when your item will arrive. We process packages in the order received. Once your order is checked in we email you that it has arrived and what happens next. Every order gets a detailed assessment, so it can take 24 to 48 hours to hear from us after your item arrives.
How do I request an estimate online?
Use the estimate request. Pick the gear type and the repair, add clear photos of the damage and of the whole item, and we reply with an estimate. We can only give a specific estimate when you include photos.
How long does a repair take?
Turnaround is typically 1 to 2 weeks in the shop, plus shipping each way. Rush service is available at our discretion: 50% rush fee for next-business-day, 30% for 4 business days. Shipping time is extra.
Is shipping included?
No. Shipping is not included in your estimate or price. We use FedEx Ground for return shipping to give you the best price with tracking. Estimates are free, but you are responsible for inbound and return shipping on all orders, whether or not we can do the repair. If you decide not to repair and do not want to pay return shipping, we can recycle the item at no charge.
Do you have a shop on the East Coast?
We have two locations: Seattle, WA and Morganton, NC. We accept orders by FedEx, UPS and USPS from anywhere in the USA and the world, and process everything from laundry to alterations at both. Walk-in service is only available in Seattle. In Morganton you can drop off at Foothills Gear Garage with your repair order reference number.
Is my repair covered under warranty?
We are the authorized repair facility for many companies that make outdoor gear, but always check with the manufacturer before sending us a warranty repair. Some companies require a return authorization number (RA#) that only the manufacturer can issue. If you have one, put it on your repair order. Rainy Pass Repair does not issue RA numbers.
Do you only fix GORE-TEX®?
No. We repair and alter all other waterproof-breathable fabrics, coated fabrics, synthetic fabrics and some cotton and natural fabrics.
Can you patch down items?
Yes. We patch and repair down garments and sleeping bags, and replace zippers on down items.
Can you send me a part or a swatch of fabric?
No. Many of the fabrics we use are proprietary and not available through consumer channels. For technical fabric for a DIY project we recommend Seattle Fabrics.
Does my item need to be clean before I send it?
Yes. All items sent in for repair must be clean and free of debris. If it is not, add laundry service to your order and we will wash it first.
Ready to send it in?
Start with a free estimate or go straight to a repair order.