Who we work with
Some of our partnerships
Orvis, Sitka Gear, Helly Hansen, First Lite, Mammut, Stio, U.S. Marine Corps. Over 30 outdoor companies use our services for their repair needs.
Why manufacturers choose Rainy Pass
- 40+ years in repair and warranty services
- Certified by W. L. Gore & Associates to work on GORE-TEX® products
- Less than 10-day turnaround
- Facilities in Seattle, WA and Morganton, NC
- Experience with large-scale volume
- Capacity to grow and adapt with your program
- Factory finish repairs with thorough quality control
Program services
- Repair and refurbishment
- Patches, zipper repairs, seam taping, hardware replacement and more.
- Cleaning and DWR restoration
- Industrial laundering with PFAS-free Revivex products.
- Alterations and modifications
- Factory construction techniques on technical outerwear.
- Product evaluation
- Customer damage or manufacturing defect: we tell you which, and we tell you when a defect keeps showing up.
- Fulfillment
- Direct to the consumer or back to the retailer, your choice per program.
- Recycling
- 100% recycling of non-repairable items, single items direct from consumers or bulk projects.
We specialize in complex outdoor products and materials, including waterproof-breathable fabrics: rainwear, skiwear, sleeping bags, packs, tents and poles, and fishing waders.
Retailer services
Two options: we contact your customer directly, or you run the repair on your account and we return the item to the store. Either way, the customer gets a factory finish repair and you get the credit.
Manufacturing defects
We identify whether damage is customer-caused or a manufacturing defect, and we tell you when a defect keeps showing up. Custom repair tracking and reporting is available for our top brands.
Research, development, cut and sew
Want to know your most common failure points before the next season? We can build the report, evaluate samples, and take on small cut-and-sew projects.
What if a repair fails?
Mistakes happen, we are all human. Partnering with Rainy Pass Repair comes with the preparation and responsibility to tackle any mistake made in shop, head-on. We offer a one-year warranty on all repairs that leave our facility, including a prepaid return and a 2-day correction. We also offer full replacement or reimbursement if the item is damaged.
Recycling for brands
Keeping gear and materials in circulation matters for sustainability, so we offer industrial recycling to our warranty partners. Built to support the sustainability goals of brands like yours: 100% recycling of any non-repairable item, single items direct from consumers or bulk projects.
Built for integration
We are API-ready. Repair tracking, status and defect data can be delivered in the format your consumer services team already uses.
Partner shipment form
Stores and warranty teams send items to us through their own shipment form: several customers in one box, a claim number and authorization per item, return to the customer or to the store, and a printable manifest. Each line lands in our shop system as its own repair record. See the REI shipment form (demo).
Authorized partnerships
Brands we service
Logos as shown on rainypass.com today.
Deliver quality, speed and circularity, without compromise
Partner with Rainy Pass Repair.