Satisfaction guarantee
Rainy Pass Repair, Inc. offers a 100% Satisfaction Guarantee. If you are not satisfied with your repair, contact repair@rainypass.com or call the shop and we will do our best to resolve the issue to your satisfaction. We provide a 1-year warranty for the workmanship (stitching, seam sealing, accuracy to work order, etc.) on any repair performed at Rainy Pass Repair, Inc.
Turnaround time
Turnaround time is typically 1 to 2 weeks. If you need an item back by a certain date, note this on your repair order or call or email the shop to discuss.
Rush fees
Rush service is available at the discretion of Rainy Pass Repair staff. Rush fees are calculated as a percent of the total repair charges: 50% for next-business-day service, 30% for orders that need to be repaired and shipped within 4 business days. Shipping time is extra.
Return shipping
Our standard methods of return shipping are FedEx Ground and FedEx SmartPost/USPS. Expedited shipping is available. You will be charged return shipping and handling for all items returned to you. You may provide your own return shipping label for FedEx, UPS or USPS, with a packing and handling fee of $3 per box. Rainy Pass Repair, Inc. is not responsible for any item once it leaves our facility. Return shipments are insured for $100. If you would like additional insurance, request the amount before the order ships; additional fees apply. Rainy Pass Repair, Inc. is not responsible for taxes and duties on international shipments.
Color matching
We always strive for a factory-finished look, but there are limitations. Fabrics and parts applied to the outside of items will be visible. We cannot guarantee a perfect color match. If you are concerned about color matching, request an email with color options.
Parts and fabrics
We carry many parts and fabrics, but we do not have access to all specialty or branded parts and trims. In some cases we are limited to stock parts. You are welcome to provide your own parts or fabrics for repairs.
Laundry
Rainy Pass Repair is committed to providing the utmost care for your gear. Our equipment is programmed to the most appropriate process for each item. Nevertheless, unforeseen damage can occur; Rainy Pass Repair's liability shall not exceed $150 per item. We cannot guarantee complete odor or stain removal with a laundry service. There is an additional charge for spot cleaning, so please note the location and cause of the stain. The spot cleaning charge will be waived if the stain cannot be removed.
Abandonment
If we do not hear from you for 30 days from our last communication, we reserve the right to dispose of your item.
